Phone call with a happy end

Rapid and professional supportMonday, 8 am. The scheduling system has “developed a mind of its own” and you need help from the hotline. For the next two hours, you are sent from pillar to post… and there’s still no final solution to the problem in sight.
A nightmare for any company. At EURO-LOG, our team of professionals in customer service ensure around the clock that you are spared having to encounter this scenario. Our excellently trained staff guarantee professional and above all rapid support.

This applies to all our applications and systems. Irrespective of whether you need telephone system support or advice on using our applications. In particular, the close cooperation between our data centre, software development and support guarantees that customers not only receive timely consulting, but also that complex problems are quickly analyzed and rectified.

There’s always room for improvement

• Hotline service 24 hours a day, 365 days a year

• Trained staff for professional support

• Integration of support during project lifetime and implementation

• Rapid access to specialists in software development and the data centre

• Proactive customer information thanks to alarm systems in the case of failures

• Continuous improvement of own processes

Putting a fine point on customer service

In order to optimize the support process for our customers, our customer service teams are implicated from the very start of the project phase. They are also involved in the in-situ implementation of the customer solution. Like this, we close information gaps so-to-speak at the “point of sale”. This saves time and money for all concerned. To keep up this high standard of service, we constantly monitor the support proffered. In this way we continuously validate and optimize our processes.

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