Quality assurance through error analysis and reporting
The event management system guarantees the mid-market corporate network high quality in the management of its operative processes. It monitors the exchanged data and their contents in line with pre-defined criteria. Like this, the monitoring routines recognize errors directly, automatically rectify them and immediately trigger an alarm. The “disasters” are handled according to automated levels of escalation and the consignor receives a synchronized error message.With the management information system, MIS for short, 24plus flexibly generates a variety of reports from existing data. For example, the systems centre creates reports on the evaluation of partners’ shipment times. These reports enable the systems centre as well as cooperation 24plus companies to conduct consistent quality management. “All I have to do is log in and can immediately identify MIS-takes. It’s really great,” says Martin Schröder, a 24plus-forwarder. Not only that, the reports show the actual capacity utilization and are thus also the basis for price negotiations and cost optimizations.
Acceleration of invoicing quality
Complicated invoicing processes or discrepancies between domestic partners on the one hand and members of the European network on the other hand are no longer an issue for 24plus. Professional freight clearing allows the partners to operate on the basis of a shared data pool – a guarantee for flexible and prompt invoicing of two-way services. Via a web-based interface, the partners can view and analyze the currently accumulated freight costs exact to the day.If one of the partners disagrees with the way a specific shipment has been invoiced, he can immediately trigger a protest procedure, which substantially reduces time-consuming coordination. Relevant from an operational standpoint: settlement of payment between the partners is effected accurately and promptly.
The high quality of the data network ultimately translates into the high quality of the logistics cooperation. By implementing intelligent systems, 24plus has qualitatively accelerated all processes and created a high level of transparency across all network-wide workflows. This has secured it a strong position in the European logistics market.
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