2ND LEVEL IT SUPPORT / TECHNICAL CUSTOMER ADVISOR (F/M/X)

LOGISTICS SOFTWARE IS OUR SHARED PASSION

WHO WE ARE

EURO-LOG AG is one of the leading providers of IT and process integration solutions in the logistics sector. With our team of over 80 employees at our head office in Hallbergmoos, we operate our own data centres and develop innovative applications and custom connections for complete efficiency in the logistics processes that link suppliers, logistics service providers, commerce, industry and customers.

For us, networking logistic systems and developing successful solutions for supply chain management means understanding our customers’ processes and creating smart solutions to link these processes.

ROLE DESCRIPTION

We’re looking to recruit an experienced and open-minded 2nd Level IT Support / Technical Customer Advisor (f/m) to strengthen our team at our head office near Munich airport.

  • You will process and respond to customer enquiries by phone/e-mail (2nd level support) in German and English.
  • You will document and support customer enquiries.
  • You will analyse the fault reported in the productive system.
  • You will work to rapidly and efficiently resolve faults in collaboration with the project team.
  • You will provide support in the performance of administrative tasks (back-up, roll-out and maintenance).
  • You will be an interface between the customer and the specialist departments.
  • You will assist with the implementation of customer projects.
  • You will verify solutions in internal test systems.

YOUR BACKGROUND

  • You are passionate about IT in general, with a particular interest in new technologies.
  • You have completed the relevant technical training and possess relevant professional experience (e.g. IT specialist).
  • You have an understanding of databases, in particular SQL.
  • You are an excellent communicator and can explain even the most complex technical information to our customers in an accessible way.
  • You can quickly get to grips with new topics and understand new information, and are a keen analytical thinker.
  • An awareness of quality and a reliable, customer-oriented approach are inherent to your way of working.
  • You tackle challenges in a motivated manner and naturally overcome them.
  • You also possess a very good knowledge of German and English.

We offer our customers support 24/7. A rotating on-call duty is therefore needed in this role.

We offer you

  • Canteen
  • Trainings for our employees
  • Flexible working hours
  • Travel allowance
  • Lunch allowance
  • Staff events
  • Permitted private internet use
  • Parking space
  • Company pension
  • Health practices
  • Company doctor
  • Coaching
  • Good traffic connections
  • Free bus shuttle (rail - workplace)
  • Barrier-free
  • Dogs allowed
  • Paid yoga
  • Subsidised sports activities e. g. beachvolleyball
  • kindergarten and nurseries allowance

Contact for HR

Please send us an informative application, stating your salary expectations and earliest availability to:

EURO-LOG AG
Human resources
Ms Monique Steffen
Am Söldnermoos 17
85399 Hallbergmoos-Munich
E-mail: career@eurolog.com

ATTRACTIVE WORKING ENVIRONMENT

WE’RE LOOKING FORWARD TO SHARING THIS PLACE WITH YOU

CONTACT

EURO-LOG AG - AM SÖLDNERMOOS 17 - D-85399 HALLBERGMOOS - CAREER@EUROLOG.COM - PHONE 0049 811 9595-0

We are looking forward to your application


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