PERFORMANCE MONITORING OF TRANSPORT SERVICE PROVIDERS
ElectronicPartner is now monitoring its logistics distribution processes using the ONE TRACK software — a product developed by IT service provider EURO-LOG, a company specialising in the integration of logistics processes. Using the cloud solution, the trading company is able to monitor and verify the delivery duration of all shipments to specialist retailers and markets both in Germany and abroad for entertainment and household electronics and IT and telecommunications products, as well as services.
The shipment data, which can be viewed at a central location, therefore provides a basis for analysing the performance of the transport service providers. The software analyses can be used to evaluate potential areas for improvement in the shipping process — thereby laying the foundations for the optimisation of delivery times. Instead of having to use the transport service providers' various websites, ElectronicPartner logistics employees can now use EURO-LOG's central database to track shipments, increasing transparency and reducing response times in day-to-day business.
THE BENEFITS IN THE DISTRIBUTION PROCESS
The use of the software in the logistics distribution process, and in particular to create transparency with respect to customers, service providers and its own employees, was what ultimately persuaded ElectronicPartner to opt for ONE TRACK. Delivery times can be sustainably improved for customers using the cloud solution as ONE TRACK provides a neutral and reliable means of analysing service providers, thereby highlighting any areas for improvement with respect to the selection of service providers.
Following very speedy implementation of the cloud solution, delivery times are now monitored centrally. Any negotiations with transport service providers are supported by clear reports that enable the performance of the service provider concerned to be evaluated at a glance. The performance in question is displayed visually on a map, sub-divided by postcode areas. For important shipments, an active notification function can also be enabled that provides information about progress and any deviations.
The ElectronicPartner buying group, with its registered office in Düsseldorf, is one of the largest trading companies for consumer and household electronics, IT and telecommunications in Europe. More than 5,000 entrepreneurs organise themselves into the strategic business fields of EP:specialist trade, MEDIMAX specialist consumer-electronics line and comTeam systems manufacturers. They offer end customers customised service, competent advice and high-quality products.
On the internet at: www.ep.de
EURO-LOG Contact for ElectronicPartner
Transparent flow of goods, higher customer satisfaction and cost reduction: EURO-LOG transport management allows Ingram Micro and its customer to track the shipment status across europe in real time.