TRANSPARENT ROUTES AND MOBILE STATUS CHECKING IN REAL-TIME

Viasit Bürositzmöbel GmbH uses the Track & Trace system from Euro-Log AG to monitor its transport consignments from order receipt through to customer delivery.

Track & Trace by EURO-LOG - Tracking transport processes transparent and in real time

The EURO-LOG Track & Trace system is seamlessly integrated into Viasit’s existing IT infrastructure and is designed to support standardised transport processes. In addition to One-Track shipment tracking for carriers and package delivery providers, Viasit also uses the Mobile Track telematics solution for its own fleet of vehicles. Mobile Track incorporates an app for drivers and a web service for dispatchers. 

The modular Track & Trace system is based on an IoT service platform developed by Euro-Log, which connects all parties involved in the process in real-time, enabling them to communicate and exchange data swiftly. End-to-end transparency in the transport process enables Viasit to offer exceptional customer service; the company has all the data it needs to provide specific answers to queries on planned and expected delivery times.

Tracking and management of own fleet

Viasit uses the Mobile Track app for drivers and the central system for dispatchers to manage all of the transport processes of its own fleet of vehicles.

When the driver scans the order barcode for a shipment, the system works in the background to generate the associated transport note for the route. The central dispatcher system is kept fully up to date and the team can communicate with drivers via the web portal to warn of traffic delays or potential delivery problems. On delivery, the driver obtains a digital signature from the recipient and can take photographs of any damage to the shipment.

The system also features geofencing technology, enabling dispatchers to identify when the vehicle is within a specific radius of the destination and almost ready to make delivery. A map view enables the team to locate all fleet vehicles out on the road.

Track and evaluate transport service providers

Viasit uses One-Track shipment tracking from Euro-Log to track shipments sent via carriers or package delivery providers. The system collects status reports from various sources, converts the data into a standardised format and displays it in a single consolidated dashboard overview. This dashboard is integrated into the web view, enabling dispatchers and Viasit customer support representatives to view the current status of any shipment and answer customer queries quickly and efficiently. As well as the ability to track shipments, the system also provides Viasit with detailed reports on the performance of package delivery providers, including an analysis of delivery times by postcode area.

Key elements of the project at a glance

  • Submission of status reports via app 
  • Collection and delivery recording via scans 
  • Photographic documentation of damage 
  • Tracking and geofencing of own fleet 
  • Confirmation of receipt via digital signature 
  • Direct communication with drivers via web service 
  • Tracking of shipments sent via carriers and package delivery providers 
  • Performance analysis and evaluation for contracted transport service providers

EURO-LOG Contact for Viasit

Claus Süskind
Head of Sales

EURO-LOG AG
Am Söldnermoos 17
85399 Hallbergmoos-München

Telefon: +49 811 9595-109
Telefax: +49 811 9595-199
E-Mail: c.sueskind@eurolog.com

 

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CONTACT

EURO-LOG AG - AM SÖLDNERMOOS 17 - D-85399 HALLBERGMOOS - INFO@EUROLOG.COM - PHONE 0049 811 9595-0

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