More than 180 million orders have already been reliably monitored during 2015 using EURO-LOG’s consignment tracking solution. That is almost 700,000 a day. Using the cloud solution, companies such as Hewlett-Packard, Continental, ALSO, Tech Data and Ingram Micro are able to control their consignments and intervene in real time should any problems arise.
Hallbergmoos-Munich – With the tracking of over 180 million orders in the period from January to September 2015, IT service provider EURO-LOG is able to report an increase of around 30 percent from 2014 to 2015 for its ONE TRACK® consignment tracking solution. The figures are based on customer delivery status enquiries. However, the cloud solution does more than just track consignments: business customers can control their consignments using the software and intervene in the transport process in real time should any problems arise. What's more, shippers can support their customers throughout the process - from warehouse order to delivery - and provide customers with the information that is relevant to them in real time. Shipment times can also be sustainably improved. Alongside Hewlett-Packard, Continental, ALSO, Tech Data and Ingram Micro, other companies that use the software include zooplus, ElectronicPartner and Balluff.
All consignment data is collected via the EURO-LOG Logistics Platform and can be retrieved from a central location. In this way, ONE TRACK provides an insight into the entire transport network - in a manner that is neutral as to the service provider, and irrespective of the number of service providers used. With this function, the times of all service providers can be monitored using a single, central tool. Performance can be analyzed using clearly laid-out reports. For example, the performance of the service providers used can be visualized on a map and tracked in detail.
ONE TRACK also boasts a control function, which means shippers receive a notification if a customer refuses to accept a consignment, for example. The relevant account manager can then call the customer directly to clarify the problem and facilitate warehouse acceptance, as long as the HGV is still on the customer's premises.
Customer service also benefits from the transparency offered. ONE TRACK enables customers to track consignments on the website of the company with whom they placed the order independently and in real time, as well as receive e-mail notifications about the delivery status - and all this in the corporate design of the shipper in question. This reduces the number of enquiries received in call centres. In addition, companies do not need to pass on responsibility for customer contact to the transport service providers following completion of the order - they can stay in contact with their customers right up until the consignment is delivered.
Private individuals can also track all consignments centrally in one place using the smartphone app (for Android or iOS) or the ONE TRACK website, irrespective of which or how many transport service providers are involved in the dispatch of goods.
Further information about ONE TRACK can be found on our website.
Founded in 1992 as a joint venture of Deutsche Telekom, France Telecom and Digital Equipment, EURO-LOG AG has become one of the leading providers of IT and process integration in logistics. With customizable solutions such as B2B integration, procurement management, transportation management, ONE TRACK shipment tracking, container management and mobile logistics solutions, the company ensures transparency along the entire supply chain with its EUROLOG SCM PLATTFORM. International customers from the automotive, e-commerce & trade, industry and logistics sectors, among others, rely on the integration solutions of EURO-LOG AG. At the headquarters in Hallbergmoos-Munich, EURO-LOG AG operates own data centres and employs more than 95 people.