ONE TRACK shipment tracking, 03/19/2015
Companies including Ingram Micro, Tech Data and zooplus use the ONE TRACK cloud solution from EURO-LOG. ONE TRACK can be used to support customers throughout the purchase process, from placement of the order through to delivery, and to evaluate the performance of service providers.
Hallbergmoos-Munich – The ONE TRACK® solution from IT service provider EURO-LOG is increasingly being deployed by companies active in the e-commerce sector. ONE TRACK enables companies to support customers throughout the purchase process, from placement of the order through to delivery, and to provide customers with the information that is relevant to them in real-time. For example, customers can check the status of their delivery independently on the company’s own website. The cloud solution can also be used for the long-term management of logistics processes and delivery lead times: ONE TRACK functions as a neutral and reliable service provider evaluation system, flagging up optimisation potential in service provider selections. Alongside Ingram Micro, Tech Data and zooplus, Continental, ElectronicPartner, Balluff and ALSO also use the software.
As the customer can use ONE TRACK to independently check the status of their delivery online and in real-time – and will receive email notifications on the delivery status – the volume of requests made to the customer support team is reduced. This solution can be integrated into the website or web shop of any company using the company’s own corporate design. Customers are not passed over to the service provider once the order has been placed – instead, they remain in contact with the seller of the product until the goods are delivered. With this approach, the ONE TRACK solution optimises the customer experience, which in turn strengthens customer loyalty and reduces the drop-off rate from the shop or SAP system website.
As all shipment data is collected in real-time via the central EURO-LOG logistics platform and can be queried at any time via the Track&Trace function in ONE TRACK, customers requiring assistance can be provided with information on their shipments and orders without the need for lengthy searches – regardless of which and how many service providers are involved in the delivery process.
In addition to boosting customer service levels, the logistics processes within the company itself also benefit from ONE TRACK. The system provides a transparent insight into the entire transport network – in a completely neutral way and irrespective of the number of service providers used. This function enables the delivery times of all service providers to be monitored in real time using a single central portal. The performance can be evaluated based on clear reports. For example, the service levels achieved by the service providers can be visually displayed on a map, with data provided by postcode zone if required. This information can be used to make service provider selection decisions, enabling online shops, for example, to reduce their delivery times and optimise their delivery rate.
Further information on ONE TRACK can be found on our website.
Founded in 1992 as a joint venture of Deutsche Telekom, France Telecom and Digital Equipment, EURO-LOG AG has become one of the leading providers of IT and process integration in logistics. With customizable solutions such as B2B integration, procurement management, transportation management, ONE TRACK shipment tracking, container management and mobile logistics solutions, the company ensures transparency along the entire supply chain with its EUROLOG SCM PLATTFORM. International customers from the automotive, e-commerce & trade, industry and logistics sectors, among others, rely on the integration solutions of EURO-LOG AG. At the headquarters in Hallbergmoos-Munich, EURO-LOG AG operates own data centres and employs more than 95 people.